Inspired by a number of UX related diagrams, I offer mine: the UX toolkit, a framework driven by quality of user experience and the focus of the digital product that maps out the relevant tools used to drive each of the four areas that make a product, relevant and usable, leading to loyalty and delight. ​

In each of the quadrants, I have mapped tools that drive each area: with business tools concentrated in the lower left. They help to establish product strategy. On the lower right hand quadrant, are all of the tools that expose usability issues and define a usable model for the product. Moving up the model, you start to get the tools that reveal what could be called the “nice-to-haves” (although in UX terms, they are absolutely fundamental), that take a product out of the ordinary and into the extraordinary.