Trained in design (BA Hons, CSAC), business (MBA, Open) and HCI (MSc, Lond), I combine strong project delivery skills with a broad range of business, design, technical and publishing experience. My digital specialisms include:
User experience audit
User experience strategy
User experience planning
If you want to know more, download my CV, grab a brochure or drop me a line and lets start talking!
"Every detail, every piece of marketing copy, image, icon, drop shadow, layout placement, or button contributes to the user’s associations and judgements about the company they are dealing with.” Shawn Borsky
“Customer experience needs to be a competence, not a function. The end game is to have a customer-centric culture and a set of customer-centric processes, at which point customer-centricity becomes self-sustaining.” Harley Manning